Remote Updates To Business Phones
While working at Voxter in the telecommunication industry, we had a small team of technicians that would handle setting up and troubleshooting business phones. One issue was travel time. It was not cost effective to have a technician drive out to a site and do a small task, especially if it was multiple times a day. A common task was provisioning a phone and assigning custom action for programmable buttons. A custom action could include the quick dialing of a number or listing the directory of a department.
To reduce the need for travel time for small tasks, we developed a remote provisioning phone application called KeyMan. The application was built using an Angular front end that talked to a PHP back end. After release, our technicians were very happy that they could now see the current configuration of a phone and commit updates without having to get up from their office chair. I was a great time saver. Clients that phoned in with questions or requests for provisioning changes were surprised that we could now make live changes to their phone almost immediately.
Photo by Dan Dennis on Unsplash